Terms and Conditions

Definitions

'I', 'me', 'my', ‘you’, ‘yours’, ‘yourself’ and ‘hirer’ refers jointly and severally to the person or persons who are the Customers.

‘Customer' means the person or persons nominated as the hirer under the heading 'Hirers Name / Contact' on the Rental Agreement, any person whose credit or debit card is presented in payment of the Customer's charges, or any person who deems themselves to be the legal entity and ultimately responsible for the motorhome. Should the legal entity be different from the driver, then full name, address and contact phone numbers must be supplied.

‘AMH’ means Arria Motorhome Hire Ltd 3 Craiglinn Cumbernauld G68 9AD.

'This Agreement' means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other AMH literature, the provisions of these Terms and Conditions apply

‘Booking’ the confirmed reservation of a motorhome hire and includes the payment of the Booking deposit and/ or full balance for the rental.

‘Booking Deposit’ means the monetary amount required to confirm the motorhome Booking.

‘Rental Period' Means the hire period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the Vehicle is in the Customer's possession or control.

'Vehicle'
Means the Vehicle as stated on the Rental Agreement and includes tyres, tools, accessories and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided at the discretion of Just go.

'Security Deposit'
Means the amount held as security by AMH in relation to this hire.

‘Overhead Damage’
Is deemed as any damage sustained to any part of the Vehicle, its equipment and or any third party property which occurs above 6 feet (1.83 metres) in height measured from the ground upwards.

‘Unauthorised Use’ please note that AMH does not allow any of its vehicles to attend Music Festivals. All our vehicles are GPS tracked for insurance purposes and are geo fenced for certain locations. Any hirer found to have broken these rules will forfeit their full security deposit.

‘Smoking’ All AMH motorhomes are non-smoking Vehicles which includes the use of vapes & e-cigarette., AMH reserves the right to retain the full security deposit for additional Valeting, Upholstery cleaning fees. We have very sensitive noses so If you’re tempted to have a fly puff with the window down we will smell it, we are probably not the hire company for you.

1/ Opening Hours: 
• Monday to Saturday: 08h00 - 17h00*
 
*Last collection time for all Vehicles is 1 hour prior to depot closing; it typically takes 1 hour to hand over the Vehicle, all systems required to check out the Vehicle are closed off 1 hour prior to depot closure and staff are unable to process any collections or returns after this time.

2/ Hire rates quoted include:
- VAT
- 1000 miles per week thereafter 0.15 pence per mile 
- UK standard Vehicle insurance*
- UK standard equipment & breakdown**

All prices quoted in the Agreement are gross prices.

*Insurance loading. In some cases, AMH will incur additional charges if the driver to be insured has a traffic conviction, more than 1 insurance claim or is in an occupation which is deemed high risk. These charges will be passed onto the Customer.
**AMH  will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges necessitated by the client through operator error, e.g. a flat Vehicle battery, wrong or insufficient fuel, keys locked in a motorhome etc, will be the responsibility of the client.

3/ Minimum Hire
This ranges from 3 to 7 nights depending on the season. AMH reserves the right to increase the minimum hire period for certain events.

4/ Payment
A Booking is only binding after it has been confirmed by AMH and a Booking deposit payment of 20% of the total hire cost has been received. Our terms and conditions including cancellation policy apply from this point onwards. Once the Booking is confirmed, a confirmation email will be sent out to the client. Settlement of the remaining balance will be due 14 days prior to departure. AMH reserves the right to cancel the Booking if payment is not received 14 days prior to departure. Payment is accepted by credit card (Visa or MasterCard only), debit cards or bank transfers. No American Express or Cash.

For late Bookings (less than four weeks before departure) the full rental price is payable on Booking. Vehicles will not be released without full payment being completed. AMH reserves the right to increase the Booking deposit for certain events or promotions.

5/ Cancellation charges
• More than 6 weeks before: loss of deposit. 
• 6 weeks - 2 weeks: 50% of total hire charge
• 2 weeks - No Show: 100% of total hire charge
A ‘No Show’ is deemed as the Customer not presenting themselves on the first day of the Rental Period to collect their motorhome and not communicating to AMH prior to this date that they will be collecting the Vehicle on an alternative date/time within the booked Rental Period. Should the hire be deemed a No Show, the Booking will be automatically cancelled at close of business that day and the Vehicle will be released for re-hire by another party. No refunds whatsoever will be due.
Every cancellation request needs to be made in writing and will be confirmed by us in writing. AMH cannot postpone or transfer money from one hire to another. AMH reserves the right to amend our cancellation policy for certain events.

6/ Covid-19 Cancellation Policy
A no quibble refund on your Booking or postponement less a £25.00 admin fee. Covid policy applies if the UK government imposes restrictions that cause the following:
• UK government guidance causes closure of AMH 
• UK government guidance advises a full UK-wide lockdown resulting in a full ban on all non-essential travel over the dates you are due to hire

7/ Extras
Additional Driver Charge £10 per day

Motorhome Fuel Package £120

.

8/ European Travel
This is only permitted by prior agreement, there is an additional charge of £25.00 per night for European cover (including European roadside assistance). European cover is mandatory and you will be in breach of these terms and conditions should you take a motorhome into Europe without taking out the additional European cover. Maximum charge term for European cover is 21 nights.

The following Countries are covered by the European Travel Insurance:
Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland (including Liechtenstein), Sweden.

Travel outside of the countries listed above will be in breach of these terms and conditions and you will not be covered by any insurance. Please check your route carefully and ensure you do not go outside of these countries.

19/ Ireland Travel
For those travelling within Ireland there is an additional charge of £15.00 per night for your Ireland cover (including Irish roadside assistance). Ireland cover is mandatory and you will be in breach of these terms and conditions should you take a motorhome into Ireland without taking out Ireland cover insurance. Maximum charge term for Ireland cover is 21 nights.

10/ Motorhome Fuel package
AMH offers a refill package which means that you can return the motorhome empty of diesel and we will refill for a single charge of £120.00. The refill package must be pre-booked and pre-paid for in advance and prior to your departure. Should the fuel  tank not be completely empty on your return no refund or discount is offered on the price of the package. Should you choose to not take this out in advance and return the motorhome with the diesel tank not completely full then our standard refill charges will apply, please see section 16, Rental and other charges for full details. Subject to availability.

11/ Car Parking facilities
AMH does allow Customers to leave their Vehicles at their own risk onsite for the duration of their motorhome hire as long as:
• they do so at their own risk; AMH cannot and will not be held liable for any damage caused to their Vehicle whilst on site
• the Customer locks and secures their Vehicle and removes any personal items on show
12/ Motorhome Collection & Return
• Collection: Standard collection times are between 14h00 – 16h00. You must arrive at least 1 hour prior to closing. Please allow 1 hour for the hand-over this allows us to complete the documentation and demonstrate your Vehicle to you. All drivers need to be present on collection of the motorhome and must bring their full valid licence and passport and credit or debit card for Security Deposit. Please see section 26, Drivers for further details.
Note: AMH will make every effort to have your motorhome ready for the collection time you have selected however AMH cannot guarantee that your Vehicle will be ready for this time. Should this be the case no refunds will be due to you, there will be no extension of your hire, and the motorhome will still be required to be returned in accordance with the details set out below.
• Return: Standard return times are between 08h00 – 10h00. The Vehicle must be returned on the correct date and before the time stated on the rental agreement. Hirer will be liable for the full Security Deposit amount should they abandon the Vehicle without agreement from AMH - please allow 1 hour for the hand back. Vehicles must be returned undamaged, with a full tank of diesel, unless the Motorhome fuel package has been purchased in advance, see section 10. The waste water and toilet cassette must be emptied prior to return and the interior clean, in the same conditions as when the motorhome left the depot otherwise a charge will be made for additional valeting and/or upholstery cleaning if required. In addition, a separate toilet cleaning fee will apply if the toilet waste tank is not empty on return. Please see section 16, Rental and other charges for further details. Please note that there are no toilet emptying facilities at AMH so this must be emptied prior to return..
• Lost property: It is the hirers responsibility to make sure that upon return of the motorhome all of their personal possessions & rubbish are removed from the Vehicle. The Vehicle may be going back out again on hire that same day, AMH  cannot be held responsible should an item be left on board. AMH will do our upmost to contact the hirer if items are handed in, these items will only be stored for 2 weeks before disposal/charity.
• Late return: If you will be late returning, AMH must be advised immediately. Failure to do so may result in a prosecution for driving whilst uninsured. An additional charge of £100.00 per hour will also be payable for all late returns

13/ Motorhome Systems
AMH will carry out a full Pre Hire Check (PHC) on every motorhome before the commencement of your hire. The PHC involves testing every system on board the motorhome to ensure they are operating correctly. In conjunction with this the hirer will be taken on a tour of the motorhome and shown how each system works. Should an onboard system fail during your hire, AMH will make every effort to remedy the fault whilst you are away but in some circumstances this may not be possible and AMH cannot be held responsible and will not refund any monies should a loss of service be encountered nor have any obligation to provide a replacement Vehicle. AMH cannot be held responsible for any consequential events, losses or costs arising out of the failure of any items/system on board the motorhome. In the case of winter hire, AMH cannot and will not be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.

14/ Vehicle acceptance
• You acknowledge having received the Vehicle in a clean condition and in sound working order in accordance with the Motorhome Handover Checklist and with a full diesel tank, and full fresh water tank
• You acknowledge that AMH will not refund to you any monies if the Vehicle is returned or you cease to have use of the Vehicle or an item of equipment on the Vehicle prior to the return date for any reason e.g. Accident, weather, theft or damage

15/ Change of Vehicle
AMH reserves the right, at its absolute discretion, to substitute a comparable Vehicle for the Vehicle ordered. In that event, you shall not be liable for any increased rental pertaining to the substitute Vehicle. Such substitution shall not entitle you to any refund and does not constitute a breach of This Agreement.

Should the Customer decide to change the motorhome that they have booked, subject to availability AMH will try to accommodate the request where possible. Should there be an increase in the daily rental cost, the client will be liable for the increased premium in line with section 4, payment terms. Should the daily rental cost be lower, the original booked price will stand and no refund will be given. Should AMH not be able to accommodate the request and the Customers decides to cancel the Booking, AMH cancellation terms shall apply, see section 5, cancellation charges for more details.

16/ Rental and Other Charges
You will pay AMH
a) All rental charges
b) The Security Deposit
c) Administration fee of £25.00 per amendment of a confirmed Booking or per penalty charge notice received
d) The nominated valeting fee and /or upholstery cleaning fee if the Vehicle is not returned with the interior in a clean condition
e) The nominated additional fee of £150.00 if the toilet and waste water tank are not emptied prior to the return of the Vehicle
f) The nominated refilling fee should the Diesel tank not be returned completely full (unless the fuel package was pre-purchased prior to departure) are:
Diesel charges:
• ¾ to full = £75.00
• ½ to ¾ full = £90.00
• ¼ to ½ full = £120.00
• empty to ¼ full = £140.00
g) The Late fee of £100.00 per hour should the Vehicle be returned after the agreed time as stated on the rental agreement
h) The nominated cancellation fee as per the cancellation policy in the event of cancellation of This Agreement prior to acceptance or delivery of the Vehicle
i) The cost of any damage to the Vehicle or third party property, subject to the insurance or CDW cover
j) The insurance excess should there be damage involving third party property or the theft of the Vehicle. This applies in respect of each claim, not hire.
k) All government fees and duties etc
l) All parking fines, other fines or penalties and associated administration costs incurred in relation to the Vehicle during the Rental Period
m) Any other fees or charges payable by you pursuant to This Agreement. This includes any costs incurred by AMH as a result of any breach by you of the terms of This Agreement
n) Demurrage; the nightly rental rate for the period the Vehicle is off fleet; e.g. for accident repairs
o) Any additional costs over and above the Security Deposit value should damages exceed the Security Deposit value
p) The cost to recover a Vehicle
q) In the case of gross negligence AMH reserves the right to recover full costs in order to return the motorhome to the state in which it was handed over

17/ Errors in Rental Charges
Total charges as set out therein are not final. You agree to pay any shortfall in charges to AMH and you will receive a refund for any overcharge acknowledged by AMH.

18/ Security Deposit
There is a refundable GB£750.00 Security Deposit payable by credit card (Visa or MasterCard only, no American Express), or debit card. The card should be in the lead drivers name and the amount will be debited from your account immediately. Pre-paid currency cards cannot be accepted. AMH reserves the right to increase the Security Deposit in certain circumstances or for specific events e.g. World Cup events, Festivals, clients travelling with pets, for any other hire where the Motorhome is carrying 4 or more adults to GB£1000.00. Cheque and Cash payments are not accepted against the Security Deposit.
a) On taking delivery of the Vehicle, you agree to pay the Security Deposit
b) You irrevocably authorise AMH to deduct from the Security Deposit any amounts due by you to AMH arising out of This Agreement
c) The Security Deposit will be refunded within 7 working days once the Vehicle has been returned as per the criteria set out in section 12, Motorhome collection and return and as long as there are no outstanding insurance claims. It will not be refunded on return of the motorhome.
d) Should any damages or costs exceed the Security Deposit the Customer will be responsible to settle all additional costs over and above the Security Deposit value within 7 days of being notified of the cost.

Note: hirers should be aware that the Security Deposit will be used to fund any loss or damage what so ever to equipment, fixtures and fittings, windows, valeting or upholstery fees, refuelling costs or negligent damage to the Vehicle. Should these damages exceed the Security Deposit held, the Customer will be liable for the total cost and the difference will need to be settled within 7 days of returning the motorhome.

19/ Use of the Vehicle
You agree that during the Rental Period, you will not and will not allow the Vehicle to be:
a) Driven otherwise than in a cautious, prudent and normal manner
b) Used in a manner which could cause damage
c) Driven in a prohibited area or in an area other than the areas indicated by you to AMH
d) Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law
e) Left open whilst the Vehicle is unoccupied
f) Left with the ignition key in the Vehicle while it is unoccupied
g) Driven by persons
i. Under the age of 30 years
ii. Aged 76 or over
iii. Who is not authorised by law to drive the Vehicle. Particulars of a proposed licensed driver of the Vehicle are set out under the heading 'Hire’s name/ contact’ on the Rental Agreement
h Damaged by:
i. Submersion in water
ii. Contact with Salt Water
i) Used for any illegal purpose for any race, rally or contest
j) Used to tow any Vehicle or trailer
k) Used to carry passengers or property for hire or reward
l) Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in This Agreement
m) Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material
o) Otherwise used in breach of my obligations under This Agreement

20/ Road Restrictions
a) All Vehicles may only be driven on sealed / bitumen roads b) You acknowledge that AMH reserves the right at any time, at its sole discretion, to restrict Vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause

21/ Alterations to the Vehicle
You shall not make any alterations or additions to the Vehicle without the prior written consent of AMH

22/ Title to Vehicle
You acknowledge that AMH retains title to the Vehicle and its contents and that you possess the goods as a mere bailee only. You do not have any right to pledge AMH  credit in connection with the Vehicle and agree not to do so. You shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.

23/ Smoking
All AMH motorhomes are non-smoking Vehicles which includes the use of vapes & e-cigarette. AMH reserves the right to retain the full security deposit for additional Valeting and or Upholstery cleaning fees and charge demurrage should smoke be detected in the motorhome.

24/ Passengers
AMH authorises the use of these Vehicles up to the stated number of passengers. Each person is to use the safety restraints provided at all times whilst the Vehicle is in motion. Here listed are the numbers of people, including the driver that each motorhome can legally carry: 2 berth = 2 passengers, 4 berth = 4 passengers, 5 berth = 5 passengers, Carrying more than the specified number of passenger is against the law and in breach of This Agreement.

25/ Pets
AMH authorises pet(s) to be taken on board if:
• prior written consent has been obtained from AMH
• they are not left in the Vehicle unattended
• they are not allowed on any of the soft furnishings or upholstery (this includes the beds, seats/sofas)
• the Vehicle is returned in a clean and tidy condition as if a pet was never present. Should this not be the case, or any pet hairs are found, cleaning charges and upholstery cleaning charges will apply. The minimum charge for this is £100.00
• you agree to cover the cost of all damage caused by a pet, even if it exceeds the Security Deposit (see section 17, Rental and other charges for further details)
• AMH Pet policy is signed and adhered to

26/ Drivers
• Age limits:
▪ Standard insurance: 30 to 70 years
▪ Insurance for over 70’s drivers: 71- 75 years. This is by special request and agreement only with AMH & their insurer. AMH must be notified at the time of Booking should any driver be over the age of 70. Additional information will need to be provided and cover is not guaranteed.
• Maximum of 2 drivers per rental.
• All drivers must have held a valid licence for more than 3 years that entitles them to drive a UK category B Vehicle up to 3500kg GMW
• The driver must be able to demonstrate that they have driven on a regular basis (More than 3 times per week) for at least 3 years and feel confident to drive a Vehicle of the dimensions of our largest motorhome 7.5m long 2.4m wide and 3.2m high
• Drivers holding only an automatic driving licence can only hire our auto models and this must be declared at the time of Booking
• All drivers must be present at checkout of the Motorhome. No exceptions can be made
• Production of a full, valid standard driver's licence, as well as a valid passport are required from all drivers at the start of hire
• Copies will be taken of all identification presented and will be retained for 7 years for the purpose of, but not limited to the defence of any legal claim(s)
• If you have a photocard GB licence we require the photocard and your NI (National Insurance) number to check your licence details on the DVLA’s online system. We are unable to insure you if we have not DVLA checked your licence details
• If you have a modern Northern Ireland licence, we require both the photocard and the paper counterpart • Your licence address must be your current home address, if not, then in addition to this we will require either a utility bill or bank statement which has your name and current address listed
• All drivers whose licences are issued outside of the EU or Commonwealth are required to supply a valid International driving permit alongside your standard licence at the start of hire. This must be issued in the country your standard licence was issued and must confirm you are able to drive a UK category B Vehicle up to 3500kg GMW. Should any driver fail to present all the correct documentation and identification on collection of the motorhome or do not meet the driver requirements stated in the terms and conditions, then AMH will be unable to release the motorhome and no refunds will be given
• Endorsements on licences: you must declare at the time of Booking if there are any endorsements on your licence. AMH can accept up to 6 speeding points that occurred within the last 3 years (charges apply). For more than 6 points or for any conviction other than for speeding, including, but not limited to the following codes: AC, BA, CD, DD, DR, IN, LC, MS, UT, MR and TT or for any driver disqualification within the last 5 years AMH may not be able to get cover. No refund will be given if the hire is cancelled because we are unable to insure you to drive.
• Insurance claims: You must declare at the time of Booking if you have made or had Vehicle insurance claim made against you within the last 5 years. AMH may not be able to get cover should you have had 2 or more claims within the last 3 years
• Driver occupations: you must declare your occupation on collection of the Vehicle. AMH may not be able to offer cover for the following occupations:
▪ Celebrities
▪ Sports personalities
▪ Musicians
▪ Entertainers
▪ Serving Foreign Armed services personal
▪ Embassy employees based in the UK
▪ Students under the age of 30
Should the driver not disclose that they fulfil one of the above occupations even in a part time capacity, this will render the agreement as void and the hirer will be fully liable.
• Drivers are personally liable for all legal penalties (e.g.: parking tickets, congestion charges, speeding fines) which are incurred during the period of hire
• AMH is unable to insure any driver with no fixed abode

27/ Insurance (provided all the personal information supplied is correct)
The Vehicle is insured for theft and damage to the Vehicle and the property of a third party; but does not include any personal insurance for the Customer (including death or bodily injury to the driver) or cover any personal possessions. The Vehicle insurance is arranged by Markerstudy Limited. The hire rate quoted includes a standard excess of GB£750.00 40 years and over or the amount collected on the hire form as a security deposit per accident, reported incident or Vehicle theft. In the event of any damage to either the Vehicle or third party property, the hirer will be liable for the first GB£750.00 per claim. In the event of the theft of the Vehicle, the hirer will be liable for the full cost of the Vehicle; once a theft has been reported to both AMH and the police, a claim will be lodged with the insurer. The keys must be returned to AMH. Should the insurer accept the claim and agrees to reimburse AMH for the cost of the Vehicle, the liability to the hirer will reduce to the first GB£750.00 of the claim (excess). Please note: if the keys are not returned to AMH, the insurer will not accept the claim and liability for the full cost of the Vehicle will remain with the hirer. Windscreen excess is £250 per hire.

Only persons named on the Rental Agreement are insured to drive the Vehicle. Please note that no insurance cover is offered for Overhead Damage, any damaged deemed as gross negligence, or any internal damages therefore the hirer accepts fully liability for these which is in addition to the standard Vehicle excess should that apply. Windscreens and /or tyre damage is not covered by the standard Vehicle insurance and therefore excess,

AMH will be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on AMH part i.e. our actions or failure to act. AMH will not be responsible for any loss which is a side effect of the main loss e.g. loss of profits or opportunity. This is separate from the Vehicle insurance provided.

.28/ Vehicle Damage - Insurance Cover
You are aware that:
a) The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the Customer or their possessions
b) Standard Insurance does not cover Overhead Damage. The hirer will be responsible for the cost to repair all damages
c) You will have to pay an excess for any Insurance claim regardless of which party is at fault for the accident. The insurance excess is GB£750.00 per claim, not per rental
d) The excess may be reduced or removed, in most circumstances when a Road traffic accident (RTA) has taken place, e) You will not have any insurance cover and you will be responsible for the total cost of any damage if you breach any of the terms of This Agreement
f) You will be responsible for any damage caused through gross negligence and will not be covered by the insurance.

29/ Responsibility when accident occurs
a) In the event of any accident, loss or damage arising out of the use of the Vehicle, you will
i. Notify AMH within 24hrs of the happening of the event
ii. Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station
iii. Complete an accident claim form as supplied
iv. If the accident occurs in Europe then in addition you must complete the European accident report form as supplied
v. Not make any admission of liability to other parties, settlement offer or other like offer
vi. Assist AMH in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence
b) You acknowledge that the excess or other amount due by you in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the Rental Period, regardless of which party is at fault
c) You will pay for any costs relating to the delivery of a change over Vehicle as a result of an accident regardless of which party is at fault
d) No Security Deposit or insurance excess will be refunded until any claim is settled

30/ Maintenance
a) You shall take all reasonable steps to properly maintain the Vehicle, including checking oil, coolant and AdBlue levels, tyre pressures and batteries.
b) You are aware that the Vehicle will be supplied with a full tank of diesel, and that it is my responsibility to replenish these throughout my hire and return these all full otherwise charges will apply. AMH will not be held responsible should I run out of any of these during my hire
c) You acknowledge that AMH will reimburse you for expenditure up to UK £40.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle (not including the water system, refrigerator, heating, audio and DVD equipment, provided that:
i. You produce relevant receipts: and
ii. You have received the prior consent of AMH
iii. The damage is not due to my fault or my breach of This Agreement
d) Subject to the terms of This Agreement, you will pay for the cost of repairing or replacing tyres damaged during the Rental Period. AMH will reimburse you for expenditure reasonably incurred if:
i. The tyre is defective and is returned by you to AMH for inspection; and
ii. You produce relevant receipts; and
iii. The manufacturer accepts liability under his warranty
 
e) You will be liable for any costs associated with allowing the engine oil, coolants or AdBlue to run empty and cause damage to the Vehicle’s engine
f) You will be liable for any costs associated with the incorrect use of fuel. All AMH motorhomes run on DIESEL

31/ Credit and Debit Card Payment
Visa card and MasterCard credit cards only. All debit cards accepted.. No American Express.
a) AMH will accept payment by credit cards approved by AMH
b) When payment is paid by credit, debit card, you agree that:
i. AMH is irrevocably authorised to complete any documentation and to take any other action to recover from my credit or debit card issuer all amounts due by you pursuant to This Agreement, including but not limited to those outlined in section 16 Rental and other charges
ii. You will not dispute your liability to AMH for any amount due under This Agreement and you shall indemnify and keep AMH indemnified against any loss incurred (including legal costs) by reason of notifying your credit or debit card issuer of such dispute
c) You acknowledge that all transactions under This Agreement are conducted in Pounds Sterling. Due to exchange rate fluctuations, there could be some variance between the amount initially debited against your credit or debit card and the amount refunded within 7 days after the expiration of the Rental Period. You release AMH from any liability for such variation

32/ Payment of Charges, Joint and Several Liability
All charges and expenses payable by you under This Agreement are due on demand by AMH If you do not pay all charges on time, you agree to pay interest at 1.5% per month above the base rate as published by Lloyds Bank on the outstanding balance and any additional costs incurred by AMH, including reasonable legal fees to recover the outstanding money owed. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the Customer pursuant to This Agreement.

33/ Terminating the Agreement
You acknowledge that AMH may terminate This Agreement and repossess the Vehicle at any time, without notification to me, and that you will pay the reasonable costs of repossessing the Vehicle, including towing charges if:
a) You are in breach of any term of This Agreement
b) You have obtained the Vehicle through fraud or misrepresentation
c) Any statement, representation or warranty made by you in respect to yourself or additional drivers is incorrect
d) The Vehicle appears to be abandoned
e) The Vehicle is not returned on the agreed return date or AMH reasonably believes that the Vehicle will not be returned on the agreed return date
f) AMH considers on reasonable grounds that the safety of passengers or the condition of the Vehicle is in danger. You understand that in the event of such termination or repossession, you have no right to a refund of any part of the rental charges or the Security Deposit

34/ Release and Indemnity of AMH
a) Subject to its obligation to deliver the Vehicle or an appropriate substitute Vehicle, you release AMH, its employees and agents, from any liability to you (regardless of who is at fault) for any loss or damage incurred by you by reason of This Agreement, including but not limited to:
i. Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose
ii. Any loss or damage to any property left in or on the Vehicle, in any service Vehicle or on any AMH premises or recovered or handled by AMH
b) Subject to any insurance arrangements agreed with AMH, you hereby indemnify and shall keep indemnified AMH, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle

35/ Changes
Any changes to This Agreement must be in writing and must be signed on behalf of AMH and by me.

36/ Force Majeure
AMH will make every effort to ensure that the reserved Motorhome is available for you at the correct time. If, due to circumstances beyond our control, this is not possible and if an alternative or acceptable Motorhome is not available our liability is limited to the refunds of all monies paid by you.

37/ My Warranties
You warrant that all information supplied by you to AMH in connection with This Agreement is true.

38/ Proper Law
This Agreement shall be governed by the law of Great Britain in which This Agreement was signed.

39/ Data Protection
Your personal data and information that you have provided to AMH will be processed for the following purposes and in accordance with our Privacy Policy which can be found on our website http://www.thlonline.com/Privacy/Pages/default.aspx:
• To fulfil this contract/ agreement placed with us, including but not limited to motorhome hire and production of the Rental agreement, your personal data including copies of all identification documents provided and all data entered in the Rental Agreement will be retained for 7 years for the purpose of, but not limited to the defence of any legal claim(s)
• To fulfil our legal requirements as a Vehicle rental company
• We will not transfer your personal data to any third party outside Arria Motorhome Hire Ltd, unless:
• It is to book a third-party service for you including ferry crossing and taxi transfers
• It is to enrol you in a third-party membership including caravan club, camping and caravanning club and English heritage memberships
• It is for on road Vehicle assistance for example Vehicle recovery/breakdown providers and repair workshops
• It is to our insurer and Markerstudy Limited
• It is to the police, local authorities, councils or DVLA if we suspect or are notified that a road traffic offence/ contravention has occurred
• It is to local authorities, councils and private parking companies if we suspect or are notified that you breached private parking terms and conditions, dart and congestion charges
• To insurance companies if we suspect or are notified of an incident with a third party
• It is to the police, DVLA and Customs and Port authorities if we suspect or are alerted to criminal activity
• Our bank or merchant provider in line with transactional processing
• You are in breach of our agreement in which case we may notify the BVRLA’s RISC database, police, our solicitors, debt collection agencies, credit reference agencies and any other relevant organizations
• The third party is our subcontractor or a member of our companies, who is processing personal data on our behalf securely and in accordance with our instructions
• It is between software systems that we use for the purpose of our business as a Vehicle rental company including but not limited to Anytime Booking, Goboony,  CRM, Workshop software, Google drive, yahoomail
• It is for feedback on our products and services provided
• You have submitted a photo into a competition that we have run. By entering our competition, you agree to the photo(s) you submit being posted to our website, Facebook, Twitter, Instagram, Pinterest and other social media sites. We may also use it for posters and advertising and share with our partners, wholesale and web-based agents for them to use for their own marketing purposes
• It is otherwise authorised under the Data Protection Act
• We are Arria Motorhome Hire Ltd and we may use your personal information for marketing purposes and to keep you informed by post, telephone, sms, email or other electronic means about products and services which may be of interest to you. We will only contact you if you have selected to hear about our services and offers on our feedback form that is completed at the end of your hire and we will only use the contact methods that you have agreed to. If at any point you would like to stop receiving information from us, you can click unsubscribe at the base of any email or send an email to arriamotrohomehire@yahoo.com and we will remove your name from the marketing database.

By entering into This Agreement, you agree that we can process and store your personal information in connection with This Agreement including data collected from the Vehicle which may include your location(s) from our Vehicle tracking system and also diagnostics (telematics). We may use your information to analyse statistics, for market research, credit control and to protect our assets.

You agree that if you break the terms of This Agreement we can pass your personal information to any relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), which can share your personal information with its members to prevent crime and protect their assets, as allowed under the Data Protection Act 1998.

We agree to keep all personal information in a secure environment and will comply with the Data Protection Act 1998 and our own privacy policy and any other applicable date protection legislation currently in force.

40/ Entire Agreement
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of This Agreement. AMH reserves the right to add or amend the Vehicle specifications and rental charges without prior notice. This Agreement does not affect your statuary rights under civil law.

Last updated 14th January 2022